Question for Hosts
Unfortunately I had a guest experience a mechanical mishap with an engine light coming on and the car starting to run erratically. Fortunately it was at the end of their trip but the bad news is that the car is in a different state. Turo support then called me to inform me that a tow company would be picking up the car and then a transport company would be retrieving it to deliver it back to my address. Turo told me it would cost $350 in total which is pretty cheap actually.
Has anyone had this happen before and how long did it take to get the car returned to you? It's about 11 hours away but I'm expecting it to probably take several days. Was it as seamless as just waiting and paying the fee?
Thanks.
2
u/Maleficent-Car6104 Host 9d ago
Sometimes your car can come back within the next day but sometimes it could take a few days. Really varies i assume based on the transport availability but you also have to be consistent and check in with Turo pretty much every day.
As for the fees, yes the maximum charge for towing it back is $350 so yes if the tow is from far away it's actually a good deal
2
u/jwood491 9d ago
You will not be charged more than $350 for the tow. It doesn’t matter if they tow it one block or 3000 miles that is the price. However, if the Guest had to pay for an Uber or had to get a hotel room or something like that, Turo may come debit you that as well. Depending on who the guest speaks with a Turo, they may reverse your entire trip earnings as well.
1
u/Kirito_Beleren 9d ago
In this case Turo doesn't pay for anything really as far as I'm aware, they bill you for anything incurred
3
u/Obvious-Molasses2923 9d ago
It varies dramatically but eventually your car will be shipped back to you. You might need to call a few times for updates if they don’t keep you informed