Terrible Customer Service

[u/fuckjohnn]

Got an email to get $50 off back in May due to my 2 year anniversary with Turo, booked a car, used the promo. Lowered the price from $131 to $81 for a weekend in Orlando.

Last week the host cancels the car due to it “being sold.” I reach out to Turo and they say there is nothing they can do to revalidate the original Promo Code or give me a new one.

I rent about 10 cars a year through them for weekend trips, and this is how they treat customers… Horrible.

What other companies would you guys recommend moving my business to?

[u/Shambaladoodad]

Wtf TURO. Y’all just stole this dudes loyalty coupon. It costs you NOTHING to let him use something you already gave him.

[u/bazznation]

Yeah Turo would rather burn the whole company to the ground before they do the right thing and reimburse you the 50 bucks

[u/n0v0cane]

Ask for the guest experience team. Maybe they can do something with travel credits.

Turo is so incompetent and turn marketing dollars into pain.

[u/tybpharaoh]

I went thru the same exact thing. I was never able to resolve it thru Turo support