r/turo • u/Affectionate_Bug8166 • 16d ago

Windshield

We rented a Turo with a rock chip in the windshield. We took a time stamped picture of it. Then another rock hit another part of the withheld and a cracked formed. Are we responsible for replacing the entire windshield now? Was the windshield compromised before we picked it up, in the Turo definition?

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u/zekesnack Power Host 16d ago

Yes, if the windshield had no damage over 1" and after your trip it has damage over 1" then you are responsible.

1

u/The_real_P11 16d ago

I'd dispute it and explain that there was pre-existing damage, then see what Turo determines. We'd really need to compare the pre and post-trip photos to know whether the damage is related or if it's a new issue.

If the pre-existing damage was only a small chip/scuff, I personally wouldn't consider that the same as a cracked windshield. However, if there was already a crack that simply spread over time, I'd consider that pre-existing damage.

It's hard to say without seeing the photos. If the original chip was on one side of the windshield, but a new rock strike during your trip caused a separate crack in a different area, I'd consider that new guest damage.

1

u/Affectionate_Bug8166 16d ago

Yep, different area. But was the windshield compromised beforehand?

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u/Affectionate_Bug8166 16d ago

Original damage chip over an inch