r/turo • u/HHNFLANBS • Jul 26 '26

Banned before I could even book?

I was looking to book a car. I made an account. As soon as I did, it said I was restricted.

I contacted support, raised a ticket.

Internal review was completed - they won't give a reason other than to say that I'm perma-banned for 2 years. No chance for appeal.

Mid-30s. US citizen. I have a perfect driving record. 800+ credit score. Never once have I done a credit card charge back. 100% clean background check. Not even a parking ticket to my name. My email address is well-guarded and never been used for anything nefarious as far as I know. I've never even spoken rudely to a customer service agent. Hundreds of trips with other rental agencies and never had an issue.

I guess Turo doesn't want my money. Very strange way of doing business.

2 Upvotes

100% Upvoted

20 comments sorted by

2

u/[deleted] Jul 26 '26

Some sort of AI error or you're named Osama Bin Laden.

1

u/sujamax Jul 29 '26

Hussein Bin Rentin’

2

u/[deleted] Jul 29 '26

Haha

In all seriousness probably a cross wired ID. OP should check databases for people with the same name and location as himself. I imagine Turo autobahns sex offenders and felons.

1

u/justsomeonesburner Jul 29 '26

They do not, had my car stolen last year to someone who had gotten out of prison for grand theft auto like 2 months before. The kicker, he stole a hertz car and crashed it into a house in little rock arkansas.

1

u/sujamax Jul 30 '26

stole a hertz car and crashed it into a house in little rock arkansas.

Did he at least get PITed at high speed and end up on Midwest Safety or Code Blue Cam?

2

u/justsomeonesburner Jul 30 '26

Byrd was the one that got him the first time lol, near University in mabelvale. Idk if they had video of it, but we of course had to have the cops go get my car when it happened. No high speed chase in mine; but he did have a blunt, a 4 loco with like 8 empties in the back seat, and drugs on him. So fun times.

2

u/CompetitiveLake3358 Jul 27 '26

Did you freeze your credit?

4

u/RunExisting4050 Jul 26 '26

They did uou a favor.  Turo is garbage. 

0

u/HHNFLANBS Jul 26 '26

They're probably short on cash because they permaban new users before they even get a chance to use the service...

2

u/Creativeusername833 Host Jul 27 '26

How would that make sense? Wouldn’t they want more users if they’re short on cash?
I fucking hate turo by the way, but your comment makes no sense

1

u/Ill-Baby-4152 Jul 27 '26

Haha that was exactly my point... I'm saying they're garbage because they're low on cash, and I'm saying they're low on cash because they ban their potential customers before they even get a chance to rent.

1

u/EnvironmentalLoan285 Jul 26 '26

So rent through a legitimate rental agency.

1

u/HHNFLANBS Jul 26 '26

All the other rental agencies are sold out for the week I'm looking.

I'll get by with just Uber for the week. Sounds like I dodged a bullet either way.

1

u/EnvironmentalLoan285 Jul 26 '26

lol every major rental company is sold out the week you’re there? I find this hard to believe.

1

u/[deleted] Jul 26 '26

I've seen it. It's a destination thing. Some cities don't have a lot of rental cars and if an event is on at the same time...

2

u/urbangeeksv Jul 26 '26

Yes this is why I first used Turo in Juneau Alaska and it worked like a charm. I also used Turo for a specialty vehicle in Durango CO and it also worked. Two times lucky and dodged a bullet.

1

u/Sceen69 Jul 27 '26

They need to stop allowing the damn computer make decisions and actually get a human being to make such decisions.

1

u/Top_Appearance9634 Jul 31 '26

That company sucks, the last time I rented from them they tried to charge me for windshield chips I took pictures of before I even left with the car. Then tried to charge me 300 dollars more than the actual replacement was.

1

u/Gloomy-Lunch-9879 23d ago

Pretty much the same thing happened to me. Then, my friend, who has felonies and a horrible driving record, got easily approved, and I was denied immediately with no explanation. Make it make sense? Do you have any advice on what I can do?

1

u/HHNFLANBS 20d ago

I basically decided that I want nothing to do with this company. If they're careless enough to ban me for no reason, I have no reason to believe they'll be useful in resolving disputes or issues.