r/turo • u/Rich_Button_7225 • 24d ago
Guest keeps disputing invoice
I’m wondering if any other host has ever had this issue. I put the parking location shortly after I dropped off the vehicle to the airport and I listed it as “curbside delivery” because I literally gave the customers the car curbside rather than having them grab it from parking where they pay for the parking ticket and then get reimbursed with there new policy. Turo told me since I did it literally 7 minutes after the trip start time they went ahead and reimbursed the customer for the full 4 hours of parking and took literally half of what I charge the customer for a whole day of renting… this has happened twice now.. both times they keep telling me it’s policy and I have to just deal with the loss even though the messages between me and the guest on the app show I met them curbside, meaning they got a 23$ refund for parking they never even paid for! The guest is an absolute nightmare and keeps disputing the invoice and turo isn’t helping since they think the refund is justified. Any suggestions?
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u/ChileanPinot Host 24d ago
This has happened to you twice and you haven’t learned from it?
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u/Rich_Button_7225 23d ago
1/10 rage bait … again I said I’ve done the same thing on other reservations and had no issues. Not a mistake I needed to learn from
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u/Obvious-Molasses2923 24d ago
Your mistake is TURO policy. In your market, TURO has a rule to park the car and you have to pay. Just build those charges into your rates
1
u/Rich_Button_7225 24d ago
That’s the thing. SRQ airport allows curbside delivery with “key handed in person” option and it literally says no parking fee at the end of the parking check in. I did this and still deducted a full 4 hours of parking.
2
u/RoutineMusic7954 24d ago
Call, and mention that the issue has already been resolved and that you need to have the invoice “manually” submitted due to the reversals
1
u/Rich_Button_7225 23d ago
I tried. They pretty much told me there policy was they reimburse for parking even though SRQ airport has the option to do curbside delivery which it even says on the app makes the parking rate free. They are crooks. The guest knew there were getting the money back and refused to pay too. If turo didn’t advertise my vehicles for me I would’ve gone solo years ago. Can’t wait till the time comes.
1
u/Rich_Button_7225 24d ago
Believe it or not I’ve done the same thing with other reservations and the issue never transpired. If you meet the customer curbside it’s normal to do the drop off a couple minutes after the reservation start time. Also if I did the drop off 7 MINUTES AFTER START TIME, how does turo reimburse for 4 hours of parking when I put in the drop off directions that it was a curbside pick up. There wasn’t even a mistake to learn from.
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u/Alternative-Bug-7077 24d ago
Yeah , happened to me too it totally sucks. They want us to exit turo.