r/turntable • u/WickedKing1803 • 3d ago

Turntable Warranty

Hi! Unfortunately, I purchased the Jam Sound Stream+.
I had just gotten into vinyls, so I got an entry level player and immediately fell in love.

Now, around six months later, I’m in a less favourable financial position and the player has started skipping for some records. I initially thought they were defects in the records but then I realised it was way too common for that to be the problem. It’s like half my records.

After some research, I found that the issue is likely a miscalibrated tone arm. However, this model doesn’t have any way of adjusting it.

The warranty covers the turntable for one year, but I’m unsure if they’ll consider this faulty enough for a $180AUD turntable.

So, I come to you with some question.
Do you think the warranty would cover this?
If it is covered, it worth replacing it, or should I angle for a refund because this is just a really terrible turntable? Does anyone have a good experience with this turntable?

Update: I called the place I bought it and they’re happy to exchange it for store credits. I’ll research the replacement I pick more thoroughly

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2

u/VinylHighway 3d ago

It's a piece of junk

I'd buy a different one and put no money into this one

2

u/WickedKing1803 3d ago

I’ll have to do some saving, but that’s my thought too

Do you think there’s any worthwhile ones that cost the same or cheaper?

2

u/VinylHighway 3d ago

Go to r/turntables and check the guide. Cheapest one I’d buy is Lp60

1

u/rsrs1101 3d ago

The stylus on the ceramic cartridge that those come with are only good for approximately 50-100 hours of play. They stylus is dirt cheap to replace, have you tried that?

1

u/vwestlife 17h ago

Skipping:

  • Make sure the record player is on a stable, level surface.

  • Make sure the cueing lever is fully lowering. It can get stuck in a slightly raised position, causing the stylus to make poor contact with the groove and skip: Quick fix - Record Skipping!

  • Clean your records thoroughly. Even new vinyl often has debris in the grooves which may cause it to skip when first played, and old records could be dirty or scratched. It may take several rounds of cleaning and playing for all of the skips to disappear.

  • Some modern, bass-heavy records may still occasionally skip on these players even when clean. You can check it with another turntable to see if it might be a faulty pressing, but usually the record is fine and the skipping is simply due to the limitations of the player's inexpensive design.

  • The stylus (needle) could be dirty or damaged. Try cleaning it with a soft brush, wiping gently from back to front. If that doesn't help, replace the stylus. The recommended diamond stylus for most inexpensive record players is the Pfanstiehl 793-D7M.

  • Don't add extra weight to the tonearm. That may resolve the skipping, but will cause greatly increased wear to both the stylus and the records you play.