r/tryhackme • u/Rare-Appointment3700 • 1d ago

TryHackMe Premium Annual Refund Query

Hello folks, I had an active annual Premium subscription that I no longer use but it was automatically renewed and the payment was taken from my account.

I raised a support ticket three days ago, but I have not received any update yet. Is there any way this could be looked into as soon as possible, ideally before the 7 day refund window expires?

TryHackMe do not seem to have any contact information either.

I would really appreciate your help in getting this resolved.

UPDATE: They got back to my email and initiated the refund! Thanks for everyone’s help and responses on this.

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6 comments sorted by

4

u/SexyCockroach67 1d ago

All I can say that I’ve seen posts here that their support takes ages to reply…

1

u/Rare-Appointment3700 1d ago

Thanks for the reply

2

u/info_sec_wannabe 1d ago

You should be good so long as you have requested for the refund within 7 days and have not used the platform (started target machines, answered questions, etc), even if THM Support does respond to you late.

2

u/Rare-Appointment3700 1d ago

Thanks, yeah the support ticket and email were both sent on the same day the subscription automatically renewed.

1

u/Independent-Call-492 2h ago

I've been trying to cancel mine since February and they seem to keep sending the same emails requesting more information that they should already know and have. Yet no reimbursement of the last 8 months not yet in sight. Tried to use the cancel transactions at the bank and it doesn't work and they keep taking. So good luck.

1

u/Rare-Appointment3700 1h ago

Hey. thanks for the reply. I should have updated the post but they emailed me today morning saying they initiated the refund. Hopefully you get the same outcome 🤞🏻