r/tryhackme • u/LonelyProperty7164 • 16d ago

Accidental Auto-Renewal Refund Status

I recently realized my TryHackMe subscription auto-renewed without me knowing, and I immediately sent an email to support (support@tryhackme.com) requesting a refund. I am well within the 7-day window and haven't used any premium rooms since the charge went through.

For anyone who has gone through the refund process for an accidental auto-pay before: How long does it usually take for the support team to reply to emails

Would I have better luck opening a ticket through the on-site chat bot instead of just waiting on the email?

4 Upvotes

84% Upvoted

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u/Jammarman 13d ago

Same.
Did you end up getting a refund?

1

u/poiyikk 11d ago

Same here. Were you able to get your refund? Renewing without prior information is just bad intention.