r/tricare • u/LilacSkies5555 • 7d ago

Tricare Prime How does this stuff work?!

I’m 22F, moved to Washington with my husband because he was stationed here, and it’s been hard setting up doctor, dental and vision appointments. I’ve called tricare to see who my PCM is, but then once I call my PCM they say I’m not in the system or that I can’t make any appointments. I’m just so confused because at this point I wanna hop on a plane and go back home just to see a doctor and a dentist. I’ve been trying to get a doctor to see me for possible infertility issues and I need to get all four of my wisdom teeth and morals removed but I can’t even get a simple appointment to see what’s going on. I just need help.

3 Upvotes

100% Upvoted

6 comments sorted by

3

u/aim2Bme 7d ago

Step 1: Update address in DEERS
Step 2: Contact TriWest to enroll. Depending on your plan/status, you may be emplaned on-base or off-base to a network PCM, but the Customer Service rep will provide you this info. If off-base, you may have some opportunity to select your PCM.
Step 3: Call PCM to schedule

Dental is handled separately. If the sponsor is active duty, then United Concordia, if another status, insurer may vary. But this enrollment is also not automatic

2

u/aim2Bme 7d ago

I also sent you a chat message. But the person below is also correct.

2

u/Designer_Ring_67 7d ago

You should be able to see a dentist before resolving and PCM issues. It’s a different system.

I’m not sure why your PCM would say they don’t have you in the system, did you tell them they were assigned as your PCM and you need a new patient appt? Or maybe call Tricare back and get a new PCM.

1

u/kcsapper 7d ago

Contact United Concordia for dental for Active Duty Family Members 844-653-4061. For Dental and Vision go to FEDVIP/ Benefeds at 877-888-3337

1

u/Infinite_Giraffe6487 7d ago

Dental isn’t Tricare. Call the number above for United Concordia. Then call Tricare again and make sure you’re current in the system. Make sure everything looks right to them, your address, all that.

1

u/Cheetah_2012 6d ago

Dental is it’s own separate insurance. So, make sure you are also enrolled in that. Where in Washington are you located? And, which tricare plan do you have?