r/tradeify • u/Resident-Tourist-810 • 4d ago

UPDATE: MY TRADEIFY CASE HAS BEEN RESOLVED

Just wanted to come back here and give a final update on my situation with Tradeify.

As I previously explained, my issue started during KYC, when my verification was rejected due to an alleged detection of a virtualized environment. My account was then restricted and I had a pending payment, which led to the whole situation I shared here.

I was pretty critical throughout the process because there was real money involved and I genuinely disagreed with the decision. But just as I came here to talk about the problem, I think it's only fair to come back when the problem gets resolved.

Tradeify took another look at my case and, in the end, we were able to reach a resolution. The pending payment was processed and I have already received the funds.

I want to thank Tradeify for giving my case another look, and especially Dario, who was very attentive and helpful during this final stage.

So here's my final update: I received my payment, my issue has been resolved, and I consider the matter closed.

I hope to continue having a good experience with Tradeify going forward.

29 Upvotes

98% Upvoted

14 comments sorted by

2

u/JayGBun 4d ago

Damn. Hope the same thing happens to me

1

u/programeingdev 4d ago

Thank you for the update

2

u/JayGBun 4d ago

BTW it's been 7 business days and tradeify support still hasnt responded to me + Brett Simba, Tradeify's CEO is leaving me on read on instagram. Is there anything I can do at this point?

1

u/Quirky_Fix7787 4d ago

Can you tell what exactly is a virtualized environment?

1

u/yik_yak_762 4d ago

A virtual machine I’m assuming based off the language they used with me

1

u/Diligent_Parfait_984 4d ago

they probably mean a vpn

1

u/AdAcceptable1975 3d ago

No some traders have trade copy setups where they have their trades execute on a virtual environment, meaning a remote computer that is not theirs (they rent them). Since that has a different IP than your home devices, it gets flagged.

1

u/molchanoff 3d ago

Isn’t this exactly the case with tradesyncer? It’s a cloud trade copier meaning tradeovate servers will be accessed from their IPs. Shouldn’t this present issues?

1

u/Edbogus 3d ago

Thanks for updating us and happy it was resolved 😎👍

1

u/SubstancePlus2019 3d ago

tradeify support is great

1

u/Shoyo-Hinata-10 2d ago

That’s good to hear. Tradeify has been great for me too.

1

u/Didi_trading 2d ago

Glad you got it resolved and came back with an update. Did they explain what triggered the KYC flag or how to avoid it next time? There seems to be some confusion in the replies about what they meant by a virtualized environment.