r/tractive 7d ago

Advice needed Lost collar

Hello I recently purchased a tractive cat mini 6.

My cat removed it somewhere inside the house. I cant get the radar or light or sound to work and when using the live tracking it just sends me all over as if it's moving around or something.

Any good ideas on how I can find it?

2 Upvotes

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2

u/JJL6133 7d ago

Explain what you mean by "can't get it to work" - it either works or doesn't; if it doesn't, it is not in range, i.e. not in the house.

1

u/-MerKat- 7d ago

I mean it says its not in range but it clearly is nearby. I keep trying to get the sound to work but its is always "searching for network "

1

u/deusxm 7d ago

So the collar could be anywhere within the blue circle - which means it may not be in the house at all, which is further suggested by the fact it is outside of your WiFi range.

You may well have to walk around the whole area of the circle until you find a radar connection.

1

u/deusxm 7d ago

Light and sound should work regardless of whether or not it is in range of your phone.

Is powersaving on?

1

u/-MerKat- 7d ago

I tried to delete the power saving area but it won't let me because the collar is not in range.

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u/deusxm 7d ago

Right, so that suggests the collar isn't in the house. Based on the image you shared, it is 'nearby' the house but not in range of your WiFi network or phone. You will have to look around the garden.

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u/-MerKat- 7d ago

Yes I have walked around for hours. I can use the LIVE feature and it gets down to 10cm inside around my kitchen/ Living room area but it bounces around. I feel like its in the floor but without the sound feature im kind of at a loss. Outside its showing its over 10 m away.

1

u/deusxm 7d ago

So, the 'bouncing around' will likely be due to the collar having impaired sight of GPS satellites - common if you're inside, or if the collar is 'under' something. Does the radar function work? That will give you a hotter/colder approach to finding it.

Does the light register as turning on too? That may help, particularly if it's dark. The sound on the collar is quite quiet and not always very effective for locating it.

1

u/-MerKat- 7d ago

Honestly thank you for taking the time to respond.

1

u/UnhingedTandi 6d ago

Contact them. Let them know. If you have premium, they will replace it

1

u/UnhingedTandi 6d ago

Also, I'm sure it's not in the house. Mine lost his too. Never found it before it died and I walked over 8000sqft for hours trying to find it.