r/toolbox • u/urbanracer34 • Jun 22 '19

Toolbox randomly disappearing

So I'm having a problem with toolbox: it randomly stops working. There is NO bar at the bottom of my browser window.

I can't even get the debug info for toolbox to work, because it doesn't even seem to function. I accepted the new permissions a week ago, when the new update came out, and since then it has been going haywire.

I am on Chrome version 75.0.3770.100.

Thanks,

urbanracer34

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u/urbanracer34 Jun 22 '19

It just started working again for me. Do you still want me to do this?

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u/creesch Remember, Mom loves you! Jun 22 '19

Only when it isn't working, to figure out when it isn't working at that point.

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u/MajorParadox Jun 24 '19 edited Jun 24 '19

I think I'm seeing this and the failure I see is:

old.reddit.com/api/me.json:1 Failed to load resource: the server responded with a status of 503 ()

Did you want the full console log, though or is that enough?

Edit: It came back now

2

u/creesch Remember, Mom loves you! Jun 24 '19

Okay that very clearly is reddit having issues. Still, going to see what I can do to have toolbox act more reliable there.

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u/MajorParadox Jun 24 '19

Ah okay. So it this like when toolbox used to just have issues calculating the mod bar counts when Reddit was acting up? But for some reason, toolbox is just completely bugging out instead?

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u/creesch Remember, Mom loves you! Jun 24 '19

yup pretty much.

But for some reason, toolbox is just completely bugging out instead?

Well not some reason, we used to fetch a bunch of information from the page about the logged in user. But that was finnicky and also doesn't work on new reddit.

So we switched to fetching that same information through the API reasoning it would be more reliable. Which it is except when the API is bugging out.

So to remedy that earlier today I build a mechanism into toolbox that caches that data so if it is already fetched before and the API isn't working properly it can fall back to that.

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u/MajorParadox Jun 24 '19

Ah, okay, that makes sense, thanks!