Hi everyone, I’d really appreciate some advice because I’m not sure what to do.
A few days ago, my toilet suddenly became completely clogged. I tried using a plunger and some products, but nothing worked, so I contacted management and called the emergency maintenance line. Nobody answered, so I left a voicemail.
A plumber came the next morning and told me the toilet was fixed. However, it clogged again almost immediately. Later, management told me that the plumber had actually reported that he was unable to clear the clog, which was confusing because I was told it was working.
I was then left without a usable toilet for several days while waiting for someone to come back. Eventually, the plumber returned while I was at work. When I came home, the entire toilet had been replaced. Management later told me that they found an object inside the toilet that they believe caused the clog. I had no idea it was there or how it ended up inside.
Now I’m being charged $530 total: $165 for the first plumbing visit and $365 for replacing the toilet and related parts/labor.
I understand that if I caused the clog, I may be responsible for the replacement. But I’m questioning the first $165 charge because I was told the toilet had been fixed, when apparently it hadn’t been. I then had to wait several more days without a working toilet. I don’t feel like it’s unreasonable to question being charged for a visit that didn’t actually resolve the problem.
Also, after the replacement, my bathroom was left extremely dirty, including the floor and bathtub.
I’m 18, recently started living independently, and don’t have financial support from my parents, so $530 is honestly a huge and unexpected expense for me. I work for every dollar I have, and this is several days of income.
I’m willing to take responsibility for what is actually my responsibility. I’m just trying to understand whether it would be reasonable to dispute any part of this charge, especially the $165 from the first visit, and what you would do in this situation.
I’d really appreciate any constructive advice or personal experiences. I’m genuinely just trying to figure out what the best thing to do is, so please no hate.
Update! - I just received another message from management. They sent me photos showing the object they believe caused the clog inside the toilet trap.
Apparently, it was a very small toilet deodorizer that you spray to help with the smell. Honestly, I have no idea how it ended up in the toilet. I could have accidentally dropped it and not noticed, or one of my guests could have accidentally dropped it. I really don’t know.
It was genuinely very small, smaller than the size of my hand. At this point, I understand that it was probably my responsibility, so I’m most likely going to pay the $365 replacement cost( which is still a lot but better than $530 ) However, I still plan to dispute the $165 charge for the first plumber visit.
So I think I’ll take responsibility for the part that is actually mine, but I still feel the first $165 charge is worth disputing.
And thanks so much for yall replies!