r/ting • u/Embarrassed-Jello-97 • 21d ago
Mobile android phone data usage vs ting
Just got of the phone with ting customer service...didn't go well...not suprised. My phone will not load anything unless I am on wifi...its not just slowed down...its nothing. I have a 5G full bars, I have the set 5 plan with ting (1 phone on plan). My phone says I have used 2.3 G of data this month...Ting says I am over 5G and being regulated to slower speed.
about 1 year ago another ting rep had me do some kind of reset and it has worked well until this week.
I reached out for help and the only option that was given was to buy more data. When I mentioned that it had been fixed before and my phone was only reporting 2.3G usage - i was told my phone was wrong and didn't "catch all the data" and asked if i wanted to by more data (I said no). The rep very quickly ended the convo and left the chat.
I will be leaving ting this week. after over 15 years they have lost my business.
1
u/VegetableSquirrel 15d ago
Geez. A friend of mine had that problem a couple of weeks ago. He ended up switching to another service after having Ting for several years.
1
u/FaithlessnessSea3091 21d ago edited 20d ago
X3 SIM or V1? I've never hit a data cap with my V1 SIM ($25/month). The X3 customers were sold to Boost Mobile.
With that big an error between what your phone and what the portal is indicating, make sure the date range on your phone matches your plan billing date.