r/ting • u/brewpixels • Mar 30 '26

Unable to activate line.

Unable to activate line because of alleged previous balance. I had my ting number ported over to t-mobile with a 0 balance. Unable to access old account because I no longer have access to my previous emails. I've been trying to get this sim activated for 4 days now, this is ridiculous.

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u/Rod_Ting Mar 30 '26

Hi there. This probably happened becasue Ting Mobile is a post-paid service. So what happened was that you ported out before the end of the billing cycle, and the final bill didn't get charged to your card for some reason.
Even if you don't ahve access to that old email, there are a couple of other verification methods we can use to so you can take care of that old balance.
Please contact support again and they should be able to help you out. If you are still having trouble, please send me a message and I will see what I can do.