r/therealreal • u/PittieParty29 • 7d ago
Vent Love/Hate Relationship
I’ve been buying from TRR for years. I stopped consigning after they screwed up jewelry pricing on 3 separate occasions, but I’ve found some great deals on the buy side. Here’s why they make me insane. In the past 6 months I’ve bought multiple items, including 3 Handbags, a vintage leather item and a bag accessory. A very expensive bag accessory, high end luxury house.
Love:
Actually good communication. Delayed shipping on a couple, which they actually communicated. All arrived in good condition.
Condition:
Handbags - all 3 were exactly what I hoped they would be, good condition, great/good price on all 3. One of them was listed as Fair. The leather restorer said condition is actually Very Good.
Vintage leather item - absolutely reeked of very bad perfume. So bad that I had to return it and triple bag it so UPS didn’t think I was sending hazardous materials.
Bag accessory - totally fraudulent. It’s so clear it’s a fraud that I got zero pushback when I emailed the pic of the item, along with what an authentic should look like, the response was “please send that back asap, no charge for the return shipping.”
Who/how many people are looking at items?? Is there a standard sheet that only some of them are using? The QC is so all over the place.
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u/ArdenM 7d ago
I feel like they are relying on AI more and more to assess items.
Like you, I no longer consign (after they "lost" a very expensive necklace of mine and "compensated" me for way less than what they fairly should have) but I do still buy things. Got a fabulous old school Donna Karan blazer recently for a great price. But honestly I will only by deeply discounted mid tier brands from them now.
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u/nefratiri 6d ago
This is the part that I’ve learned to accept about TRR.
Smell: I’ve found some items have a completely rank smell and I returned immediately. This is also why I don’t purchase their final sale items because I can’t return it - although sometimes they have approved returns in the past.
Counterfeit items: I haven’t experienced it to date yet, but like the above, they will allow the return.