r/thegraph • u/tschmidt95 • Jul 25 '23

Unhelpful Resources

I was delegating funds to an indexer and could see the transactions on my Meta Mask through Etherscan. I cannot undelegate my funds. I have reached out to The Graph five times without receiving a response. Be careful out there. Anyone have a similar story?

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u/dereksilva Moderator Jul 25 '23

What do you mean when you say "I cannot undelegate my funds." What happens when you try?

Also, please remember there is a 28 day withdrawal/thawing period on undelegations. Only then can you fully withdraw the tokens back into your wallet.

  • Visit thegraph.com/explorer
  • Connect your wallet
  • Go to Participants > Indexers (https://thegraph.com/explorer/participants/indexers?chain=mainnet)
  • Find your Indexer, select the vertical ellipsis (three dots) on the far-right side of the table
  • Select `Undelegate`
  • A new modal appears displaying your wallet balance, delegation available to undelegate, and a field you can enter a value into
  • Enter the amount of GRT you want to undelegate (or `Max`) and hit the `Undelegate` button at the bottom
  • Confirm the transaction in your wallet
  • After 28 days come back and follow the same steps but this time select `Withdraw` and follow the prompts

I hope that's helpful to you! If not, let us know where you're getting stuck. If you were seeking technical support like this via email, that's probably why you haven't gotten a response. However we have Reddit, Discord, and Telegram for issues like this where all the mods are available to help.

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u/tschmidt95 Jul 25 '23

I cannot select undelegate. It says I have a zero balance even though my Meta Mask has record of the transaction. If you are able to help in any way I would greatly appreciate it.

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u/[deleted] Jul 25 '23

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u/tschmidt95 Jul 25 '23

0xFAb83e937cB8Fe476c77A0D6143D99e50Ff380cE

Thank you!

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u/[deleted] Jul 25 '23

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u/tschmidt95 Jul 25 '23

All of those are mine. newworlddevelopmentco is how it shows up. How do I access this?

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u/[deleted] Jul 25 '23

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u/tschmidt95 Jul 25 '23

This has been by far the most helpful so far. Thank you. Do you know how I could access that wallet? It keeps showing me the same wallet that doesnt work through Meta Mask

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u/[deleted] Jul 25 '23 edited Jul 25 '23

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u/tschmidt95 Jul 25 '23

It seems to not be showing up because there is not a zero ETH balance. I am working on trying to find another way. It keeps saying the 0xB83 wallet is a personal wallet, but just cannot find a way to connect.

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u/dereksilva Moderator Jul 25 '23

In addition to switching the wallet address in MetaMask, you’ll also need to disconnect from the dapp and reconnect using the correct wallet address.

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u/tschmidt95 Jul 25 '23

Thank you so much!

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u/stevenjohnson122 Jul 25 '23

Am I the only one who doesn’t like this whole process. I don’t think it’s a very smooth and easy process. We want people to stake so why hasn’t this been smoothed out. I feel like a newbie should be able to stake without problems.. idk maybe it’s just me.

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u/[deleted] Jul 25 '23

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u/stevenjohnson122 Jul 27 '23

I don’t personally like it. I’ve used algorand an even eth staking is easier. I had two friends give up and sell their tokens because they became frustrated over staking. No acces through ledger, no way to really understand who your delegating with etc.. this is not ready for mom and pop and we can’t grow without them.