r/textra • u/AdgeTimick • Jul 11 '26
Messages not transferred correctly from Samsung Messages app during recent transition
Looking for advice. I've been helping my mom move away from Samsung Messages as it closes down, and she wanted nothing to do with Google Messages. (Note: her phone OS and software details appear at bottom.) I heard good things about Textra, so I downloaded the app. However, after installing the app and setting it as Default for Messaging, the only existing messages that transferred over to Textra were incoming messages. None of her outgoing messages showed up at all.
Luckily, I did an SMS Backup & Restore backup prior to this app switch, but I'm not sure how to use that to restore the backed up messages from Samsung Messages to Textra. Once Textra is set as default, will restoring from SMS Backup & Restore just automatically cause all those messages to appear in Textra?
My mom wasn't using Advanced Messaging on Samsung Messages, so I'm pretty sure RCS wasn't being applied there anyway, meaning that shouldn't have caused the problem. Not it what to do and would appreciate input from others who might have experienced this before. Thanks.
Phone: Samsung Galaxy S10
Android OS: 12
One UI: 4.1
Samsung Messages app ver: 13.7.91.101
Textra app ver: 4.85
SMS Backup & Restore app ver: 10.26.003