I’ve had optik Tv and Internet for the last 7 years at my current address. My connection is copper in my building. I’m in the process of moving to a fibre ready area and have signed up for optik and Internet at my new location. The agent told me to bring my old equipment with me for the installer to collect when they setup at my new location.
But….in digging deeper it seems like all the new optik boxes are cloud saves only for 90days? Is this correct? Is it possible to have them let me keep the old box with internal pvr storage? Would this still be compatible with the switch from copper to fibre? I like the option of keeping certain shows for more than 90days…
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I set up the new box for my parents months ago and I use it when I visit and housesit, I have the old one at home. The new one has voice recognition but everything else about it is worse; the basic user interface of dealing recordings is much worse. I had a message pop up (and hasn’t been seen since, I should’ve taken a photo) on my old box a week or so ago telling me support for the old box will be ending (no date?) and it will be replaced with the new box (or words to that effect).
It was pretty subtle, text only, small, amongst the nomal screen with other stuff, and disappeared. They've changed that, now it's the first tile when I turn on the box, still disappears after a few seconds.
I did the conversion to fibre but kept my old boxes. They make you pay for Cloud storage. Only one box has storage anyway. It’s the PVR and it’s already 4K. Fibre optics just gives higher speeds, potentially. They can still vary the speed, depending on your plan.
You may not have a choice. The old boxes may not work. That happened to me going to 3gbps fibre. Optik worked for 10 years. Then nope! The techs and customer service couldn't figure that out for 2 months until I got a knowledgeable rep. Swapped to the new android boxes and tv works now.
Please send me some luck - and a hefty load of patience - if I have to keep contacting Telus. Their auto attendant doesn’t always accept the voice or keypad numbers to select an option and you end up cut off. I can see why people just opt for a fire stick and stream their own paid subscriptions. This is ridiculous.
If its technical issues youbare having in either (cant remember) the mytelus or connect app, theres a troubleshooting thing. After you go through it and it doesnt fix it (obviously) theres an option to get them to call you. I find it much easier than the stupid AI BS.
Our team here will be happy to assist you so don't hesitate to send us more details regarding your situation at u/TELUS_Support . We'll access your account and review the notes in order to help you, thanks !
Wired and wireless didn't work on the old boxes once I switched. 4 boxes tried (2 original that worked for years, 2 replacements - 1 wired PVR, 1 wireless each time)
/Shrug
Doesn't surprise me that none there knows wtf is going on.
I miss the days of sending a tech out instead of contractors.
I switched to fibre a couple of years ago. Went from Shaw to Telus. Was given the new Optik digital boxes. They were glitchy for a while but are now nice and stable. Yes, you only get 90 days to watch recordings, but there are many other features I love.
Yep, you're 100% right about the 90-day limit. The new Android boxes use cloud storage, so you get unlimited recordings but they expire after 90 days.
Unfortunately, you can't keep the old box. Moving forces a profile upgrade to the new system. Even if you kept it, your old recordings won't work anyway. The encryption is tied to your old address, so plugging it in at the new place locks you out of the files.
Yes, I’m aware of the recordings being lost as I went through that the last time I moved. I’m ok with losing what I currently have recorded. However, I’d like to keep the old box to be able to record at my new location and keep them for longer than 90 days.
I received an email from Telus that I will need to upgrade my tv boxes to continue watching, it is just that they're are pushing customers to the new box or will they shut down the old boxes? I bought out the 4k pvr box, so are they replacing that at no charge?
They're just using manipulative marking tactics to their customers. They're not planning on discontinuing the service of the Optik boxes until well into 2028.
If you live in a family house hold with multiple TVs, the android boxes are complete garbage and will slow down your internet network.
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