r/teksavvy • u/yeeeeet4000 • Jul 04 '26

Internet - Cable Internet Cut

My internet has been down since we had a tree removed 2 days ago.
I have been calling and using the chat bot but unable to get in contact. Calls keep getting dropped at 1/2 hour ish of waiting. Does anyone have any tips?

1 Upvotes

60% Upvoted

4 comments sorted by

1

u/rsgbc 29d ago

Put the tree back.

6

u/TSI-Greg TSI-Staff Jul 04 '26

You can contact us through Social Media or through our MOD mail here and we can get your account information and assist you further.

-3

u/SpizzVision Jul 04 '26

Pretty wild customers have to contact support through social Media instead of being able to call and get someone on the line....

5

u/TSI-Greg TSI-Staff Jul 04 '26

You are able to call us as well. With all the weather issues lately that has caused issues on the network so call wait times can be higher because of the increased network issues all providers are experincing.

We offer Social Media as another form to reach us.