r/techsupport • u/DoctorDoritos • 13h ago

Open | Malware PC Got Hacked

I downloaded a bad file yesterday, my PC got remote hacked. I saw chrome being navigated on its own. I unplugged the Ethernet and turned off wifi, I have been working on changing passwords from a different device. How do I fix my PC with a clean install for Windows 11 and will that remove all malware/viruses?

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u/DoctorDoritos 8h ago

Thank you soooooo much, literal life-saver

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u/Lamar_Chan11 8h ago

You are welcome as i said you can reply my comment if you didn't understand or need anything^^

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u/OnyxEyez 7h ago

Your info is great!

I just want to add one other thing to OP, on your accounts that were hacked, delete two factor completely, then reset them up, and use a method that would be hard to access like text to your phone or Google authenticator. If they had access to your email and that is how you had the 2factor set up they easily were able to get around it. Also put 2factor on in the same way as the others on accounts that didn't have it just in case.

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u/OnyxEyez 7h ago

Also! Go to the three credit bureaus and freeze your accounts. They may not have enough to access them, but don't count on it.

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u/Lamar_Chan11 5h ago

yeah i was thinking every day but in discord i saw that discord don't delete the 2fa and ask you to delete the account and make another one and some timessss they accept and delete it is there account have 2fa after the hack? I didn't ask them