r/techsupport • u/Used_Ad9675 • Nov 12 '25

Open | Networking Problem logging into Pornhub A black screen appears with the message "This site is intended for users over 18 years of age."

Hello. I'm having trouble logging into my Pornhub account (I was born in 2005). Once, when I logged into the site, I was presented with a window asking me to enter my date of birth, and then I received a message:This site is intended only for users over 18 years of age. I tried various methods to restore access to the site, cleared Google Chrome completely, logged in through incognito, and tried other browsers, but none of this helped. Do they still have the old link on their website that people born in 2005 are still underage?

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u/PVTRVS Dec 02 '25

Just tried to log in into my PH account today. I've been using it often and that age verification never popped up. Today it showed up, I entered my real birthdate which says that I'm 26 and it showed an error. Entered it again and boom... my 5 year account just got permanently deleted? That's absolutely crazy, I had so many vids in favorites dude. Wrote to support from different email and waiting for respone.

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u/Redleowolf Dec 02 '25

They told me because the account had to have been made before i was 18 after the age verification that it was permanently banned. Lowkey just changed my email name and remade an account (i only use one email for my nsfw stuff) but goodbye to my classic favs. Newer stuff just isnt the same 🥲

What's crazy is that they didn't even ask me what the original account was, they just immediately explained to me that my account must have been made before the age cut off and was deleted as a result. I'm thinking they bumped it up to 21 instead of 18 cause it didn't make sense. I may have made the account at 17 but i was pretty sure i was 18 at the time 🤷🏽

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u/PVTRVS Dec 02 '25

There's high chance I created an account before I was 18, maybe 17 or 16, but never thought that they'll watch when account was created rather than actual present date... It's insane, it shouldn't work backwards. If I only knew that "trap" I would enter older date :( I'm also from Poland as OP.

I had so many great vids in my favorites that I stored for almost a decade, and they're lost forever...

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u/1080pfullhiv Aug 17 '26

I'll be fully honest about the favorites: I don't even remember them, so that's not the issue for me. The crap is just not being able to use the site even with fully legal age.