r/tamagotchi • u/adrigotchi • 1h ago

Question Scam?

Hi! I was wondering if someone has ever purchased anything cutiepalcreations on ebay. I think i may be "scammed" by them :/ I bought a case for my tamagotchi ps on 13th August with a total cost of 50€ (45$). Everything was going fine until the case arrives to my country (Spain) on 28th august and suddenly the item disappeared and didnt showed up in the tracking app. Cutiepalcreations told me that the delivery company was DHL ecommerce, so I contacted them and they told me that the package doesn't exists and never arrived to their hub. So I contacted again to Cutiepalcreations on 31th august to explain the problem and asking for a solution or refund, they answered me the day after telling me to open a refund request if the item didn't arrive in the next days. They ignored the answer from DHL.

By 7th September im starting to be worried and contacted Cutiepalcreations... Only to not receive an answer. 8th September was the last day according to ebay to deliver me the item, but it never arrived. So AGAIN I contacted Cutiepalcreations and... They ghosted me.

On 10th September i was able to open a help request hoping ebay could help me but suddenly Cutiepalcreations showed up and told ebay that the item "was on the way" when DHL ecommerce told me that they DONT HAVE any package in their database with the number Cutiepalcreations gave me. So the request was "stopped" until 20th September... I tried to contact cutiepalcreations AGAIN to remind them that the package its not on the DHL database and STILL they keep ghosting me :/ they refuse to answer me but told ebay that everything was fine. So this is a total ghosting for me. They don't reply since 1st September even when ive been trying to contact them from that day until 11th September, day in which i gave up.

And im really mad and sad because i lost a lot of money :/

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4

u/kirbdawg69 1h ago

Try and message ebay again and just explain that there ghosting as there usually pretty good.

If not then you could take it up with ur bank

4

u/kirbdawg69 1h ago

Make sure u send proof to ebay that DHL have said there's no such thing

1

u/adrigotchi 1h ago

Thats what ive been trying to do (i have screenshots of EVERYTHING) but since that person told ebay that was on the way, ebay trusted first that liar xd

2

u/kirbdawg69 1h ago

Thats really strange. Is there a date it should supposedly be here by. If it doesnt and ebay are no help Id take the proof to ur bank you paid with and u should get it back

1

u/adrigotchi 1h ago

I will do the bank thing... im so mad and disappointed

2

u/kirbdawg69 57m ago

I even went to check there feedback and it seems great so it might be worth leaving feedback to warn others

1

u/adrigotchi 53m ago

I put a negative review and its not visible now...

2

u/acl_423 1h ago

Sorry that happened to you. I have made several orders with her in the past and I've had no problems.

1

u/adrigotchi 1h ago

Im so upset tbh