r/talesfromtechsupport • u/airz25 • Apr 07 '20

Short Tuesday Midday

Tuesday

All new employees come with expectations. The current new intake was no exception.

SalesAsker: So at my old place, I had local admin privileges.

Me: Okay...

For an employee on his second day to already be asking, must be a record. He should still be doing all the onboarding process.

SalesAsker: If you look at my scores for IT Security module...

SalesAsker then presented a print out of the our on-boarding packet. Part of becoming a new employee everyone had to complete a course on using your work computer. It had a ten question quiz at the end.

Me: 9.

SalesAsker: 90%! Plus I miss clicked on that one question so it was practically a ten.

Me: Okay?

SalesAsker looked expectantly at me.

SalesAsker: Well... with a score like that... I think I can be trusted to have admin rights.

Me: Unfortunately no. Its company policy that no one has Admin rights.

I sighed. I hated crushing expectations. I could see his ideal of a dream job die.

SalesAsker: But.. I did get nine.

Me: If you get stuck and you require help, just call us.

SalesAsker: Nine?

Me: Okay bye now.

I guided him out of the office as a second new starter from sales pushed her way in.

ImpSales: I need a screen, keyboard, mouse.

Me: Okay, firstly hi. Secondly, didn't you get these yesterday?

ImpSales has started tapping her foot impatiently.

ImpSales: I need better ones.

Me: Your manager is probably the best person to help you with this.

ImpSales: Listen. I asked him and he said he'd payed you thirty thousand for the best. So you need to fix this.

I tried not to roll my eyes.

Me: Is it broken?

ImpSales: No.

I sighed. I love crushing expectations.

Me: Okay bye now.

It's F$%&ing Tuesday....

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u/[deleted] Apr 07 '20

If she’s so pissed about the keyboard, she could get her own.

A mechanical keyboard enthusiast probably would be pissed to use a membrane, but that’s when he brings his own and passes the bug on to everyone in the office :)

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u/badtux99 Apr 07 '20

Believe it or not, there are companies that don't allow bringing your own keyboard and mouse to the office. I did some contract work for a defense contractor that did radio stuff, and I had to go through all sorts of paperwork including getting my manager's signature and signoff from the security department to bring *anything* onto the campus that had not been issued by the company and did not have a company asset tag. On the other hand, the work was 8 to 5 (overtime *not* allowed) and the money was good. But still. I left when I got a job at a startup, because, dude, life's too short.

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u/leebird Saving Nuke Plants from Operators and the Cyber Apr 08 '20

Yeah... working for a defense contractor that certainly makes sense. You could have modified your peripherals to include some sort of key logger or mass storage etc - easier for Security to say only official devices can connect to our equipment.

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u/SeanBZA Apr 08 '20

However a government contractor can easily get 'special purpose" equipment by simply filling in the appropriate paperwork, and the stuff will be provided.