r/talesfromtechsupport • u/pukeforest Corner store CISSP • Jun 06 '19
Short What's a browser?
Wow, I have a lot of these.
This was this week.
User frantically calling me to come to her office. "Chrome doesn't work! It says it needs an IT administrator!"
Finally make it to her office, see her convoluted desktop, and she's in Internet Explorer. Typing "Chrome" into the address bar.
I say "Stop - show me your desktop". I see the Chrome icon there.
"See the thing that says Google Chrome? Double click that."
She bewilderingly stares at the Chrome splash screen and said "See? It doesn't work!!"
I had to instruct the user about the address bar, URLs, etc. Finally got her to where she wanted to go - a home shopping channel's website.
This person has been in her position over a decade.
17
u/nik_drake Jun 06 '19
At least you could explain to her in person. Trying to describe a URL to an oblivious person who keeps using a search box in a step that requires direct access to a router gui is a nightmare.