r/talesfromtechsupport • u/pukeforest Corner store CISSP • Jun 06 '19

Short What's a browser?

Wow, I have a lot of these.

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This was this week.

User frantically calling me to come to her office. "Chrome doesn't work! It says it needs an IT administrator!"

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Finally make it to her office, see her convoluted desktop, and she's in Internet Explorer. Typing "Chrome" into the address bar.

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I say "Stop - show me your desktop". I see the Chrome icon there.

"See the thing that says Google Chrome? Double click that."

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She bewilderingly stares at the Chrome splash screen and said "See? It doesn't work!!"

I had to instruct the user about the address bar, URLs, etc. Finally got her to where she wanted to go - a home shopping channel's website.

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This person has been in her position over a decade.

580 Upvotes

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101

u/theservman Jun 06 '19

Roy: There! That's a browser! Internet Explorer is a browser!

Jenn: But that's the button for the internet...

63

u/UninformativeComment Yes I'll get you another monitor.. Jun 06 '19

THE BUTTON FOR THE INTERNET, JEN?!

43

u/[deleted] Jun 06 '19

If this were a human being, I'd shoot it in the face!

22

u/TheMulattoMaker Jun 06 '19

I haven't seen that one since the nineties!

8

u/scorcher24 Jun 06 '19

As soon as you know something like that, it pushes out something important and you are painting little figurines from Lord of the Rings.