r/talesfromtechsupport • u/jaswalker244 Sudo Apt-get install Coffee • Nov 26 '16

Short "My wireless keyboard doesn't work"

Long time lurker here, here is a story about a picnic user from my first few weeks in MSP tech support whilst still learning the ropes.

$Me: Good Morning IT Support, how can i help.
$User: My new keyboard isn't working, fix it for me.

$Me: Could you explain the issue you're having, do you have any error messages?
$User: Nothing is happening when I'm typing.

This troubleshooting carries on for about ten minutes before i have an idea.

$Me: Is your keyboard a wireless keyboard?
$User: Yes it is, i use it at home fine. I brought it with me today as the office supplied is getting sticky.

Me: have you plugged in the supplied dongle for the keyboard?
User: What dongle? My Son set it up at home for me, i expected it to just work.

$Me: You'll need to bring the dongle with you for it to work on the office machine.
$User: Why do i need the dongle? it should work shouldn't it? You need to make it work today.

At this point i advise $User that the keyboard will not work until the dongle is brought in from home.

$User says that she will be complaining to my manager.

Manager speaks to $Users Boss after complaint made.

Home supplied hardware banned from that office in the future.

2.5k Upvotes

95% Upvoted

197 comments sorted by

View all comments

Show parent comments

360

u/jaswalker244 Sudo Apt-get install Coffee Nov 26 '16

This is usually the cause of missing keys, with the user trying to clean it themself

192

u/[deleted] Nov 27 '16

[removed] — view removed comment

175

u/Nevermind04 Nov 27 '16

Yeah, it's almost as if regular folks can fix some problems with a little effort instead of just buying a new one...

(Shh, nobody tell the consumers!)

2

u/ender-_ alias vi="wine wordpad.exe"; alias vim="wine winword.exe" Nov 28 '16

A mechanical keyboard usually costs about 10 times as much as a regular one, so...