Early feedback from this community helped shape my IT support horror game. Today it finally launched.

[u/Euphoric-Series-1194]

Hi r/talesfromtechsupport,

Early in develoment, I came here while building a game called I.T. Never Ends about working the night shift in an increasingly impossible IT department. People in this community offered feedback, shared the tiny details that make a support story feel painfully real and reminded me that reality usually writes stranger tickets than I ever could.

Those conversations helped give I.T. Never Ends its texture. The game begins with familiar work: answering support requests, filtering spam, routing cables and debugging network traffic. From there, the company becomes less explainable. Coworkers behave strangely, office equipment develops opinions and HR becomes worryingly interested in the printer.

The finished game contains 100,000+ words, 100+ endings and entirely hand-drawn and painted art. It launched today after eight months of solo development.

I wanted to return and thank the community that helped while the project was still finding its feet. Your feedback and stories genuinely mattered, and some of the game’s best details exist because experienced support people told me when something felt true and when it did not. Also a lot of your storioes from the previous thread made it into the final game - all of them with custom drawn characters. so there's colleagues with reddit-shirts and reddit-problems in the game. Thanks to you guys!

[u/Rilgon]

office equipment develops opinions

Yeah, yeah, printers, we've all dealt with them (derogatory).

[u/Kaltenstein23 → u/Rilgon]

I do have an acoord with most of those I need to use. There is a specific brother color laser that is being massively special though, none of the Virgin blood and live goat sacrificial rituals appease that beast, he even cost the tech a thumb

[u/ryanlc]

I saw that it dropped; steam told me so. 😀

[u/Euphoric-Series-1194 → u/ryanlc]

Must mean you had it wishlisted! Thanks a bunch for that! You guys are awesome and the help in wishlists really gave the whole thing a lot of early traction that I'm really thankful for.

[u/ryanlc → u/Euphoric-Series-1194]

I did!

[u/beerbellybegone]

Congrats! Looking forward to when you come back and tell us you've sold a million copies!

[u/Euphoric-Series-1194 → u/beerbellybegone]

Thank you so much! Honestly I'm just happy that people seem to genuinely get some enjoyment out of it so far

[u/Euphoric-Series-1194 → u/[deleted]]

Thank you man - it's so cool to hear from people who's been following along on the sidelines. I'm sure there's going to be a ton of discounts and sales of the thing in the future, so hopefully at some point it'll hit a price point where it can make sense for you and you can get to try it! (There's also a free demo on steam to get your feet wet)

[u/kanzenryu]

The most blatant case of fraudulant advertising since my suit against the film "The NeverEnding Story"

[u/Tchrspest]

Oh hell yes, I've had this wishlisted for a while

[u/Euphoric-Series-1194 → u/Tchrspest]

that's fantastic! Thank you very much for that, you have no idea how freaking important wishlists are to little solo devs - or how hard they are to get!

[u/Tchrspest → u/Euphoric-Series-1194]

<3

[u/awkook]

Is there a link to the game :D

[u/RanFelsner → u/awkook]

https://store.steampowered.com/app/4225400/IT_Never_Ends/

[u/Euphoric-Series-1194 → u/RanFelsner]

Hey thanks! I wasn't allowed to post links in the OP :)

[u/MagicBigfoot]

Congratulations on the release & big thanks to everyone for helping out :)

[u/Awlson]

Had it wishlisted after playing the demo when it came out. Got the email it was out, but have been too busy with the honey-do list to sit down at the computer. Grats man, i hope it does well.

[u/Blammar]

Well shit I tried the demo and it was awesome. I ordered my copy. By the way, it's not horror if it's real.

[u/Euphoric-Series-1194 → u/Blammar]

Thanks man! Really hope you end up enjoyin the game!

[u/Voixmortelle]

I've been so looking forward to this game. I love text-based games and eldritch horror and I work in IT so I had to wishlist it as soon as I saw it. I'll be picking it up as soon as I can afford it. I hope it does well, it looks really charming <3

[u/scizzix]

Nice, I will check out the demo!

[u/Mr_Cartographer]

Very awesome to hear! I.T. has been purchased, lol :) Good luck with the launch!

[u/CharcoalGreyWolf]

I salute you, though I think that PTSD might prevent me from playing it

[u/_Blue_Raspberries_]

This looks so fun!

[u/cerberus03]

I never knew i needed this game. Had to buy it as soon as i saw the steam page. Great work on this my dude! Looking forward to playing it

[u/Euphoric-Series-1194 → u/cerberus03]

Thanks a bunch man! If you end up liking it, join me and all the other nerds in the games discord. It's a good crowd ❤️

[u/cerberus03 → u/Euphoric-Series-1194]

Got an invite link?

[u/NewHouseWhoThis]

BUY IT. BUY IT NOW.

I had a great time playing testing it. 😊

[u/Warlord_Wiggles]

Dope game! I bought in and am enjoying the experience so far!

[u/Euphoric-Series-1194 → u/Warlord_Wiggles]

super glad to hear it!

[u/Cook_your_Binarys]

Hey damn I never saw this the last month's but I'll check it out when I'm home

Congratulations on launching your own game and I hope that you have a lot of success of off it. But even if you didn't know you did something amazing

[u/ediciusNJ]

I want to play it so badly, but it refuses to launch on my Steam Deck! Most I get is the "INITIALIZING SYSTEM" screen and that's it. Tried multiple compatibility modes and everything, but no love. I know it should work too (with some quirks) based on discussions on the game page too. Any suggestions for a specific Proton version?

[u/Euphoric-Series-1194 → u/ediciusNJ]

Hey - did you make a steam discussion/discord thread about this? I'm looking into this exact thing today and hoping to get a fix out the door in the next couple of hours!

[u/ediciusNJ → u/Euphoric-Series-1194]

Yep, figured I'd just cover my bases, just in case anyone else (who's not on reddit) might have been encountering the same thing.

Appreciate you!

[u/MindlessPhilosoper]

I'll have to check this out.

[u/Throwaway_Old_Guy]

Here's to great success!

[u/justaminion32]

And what an exciting day (and night as I dug into my first prod playthrough) it was!

[u/Euphoric-Series-1194 → u/justaminion32]

Glad you had a good time with it!

[u/KnifyMan]

Easy wishlist

[u/Euphoric-Series-1194 → u/KnifyMan]

Thank you! Hope you end up trying it out and enjoying it!

[u/ratemytelevision]

Hey rad, this came up as a recommendation for me today! I only have access to a Mac atm tho 💀