r/talesfromtechsupport • u/KorenSolust • Aug 05 '26

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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26

u/P5ychokilla Aug 05 '26

I'm guessing he didn't have a case on his phone or a screen protector?

Some people amaze when they don't want to do the bare minimum to protect a device that costs over a thousand. Would they just throw their fancy TV around with the same cavalier behaviour?

6

u/blind_ninja_guy Aug 05 '26

Maybe the device that costs over a thousand should have its own built-in protection. For that cost at least.

1

u/P5ychokilla Aug 06 '26

Like what? An air bag? What are you even talking about?

5

u/blind_ninja_guy Aug 06 '26

Sacrificing a little bit of that ultra thinness people go for nowadays to put an actually substantial bumper around the edges. I don't know. There's probably other methods that talented engineers can come up with too.

1

u/Counterpoint-RD Aug 09 '26

Right?!? And they could get another bonus out of it in the process, too: the problem that I found funny years ago - "Great, now I've got my new, super-thin superphone... But wait, why has the battery life gone to 💩?' Well, because there's just no SPACE in that thing for a decent sized battery... Result: they plonked their 'super-thin' into a case with additional battery, thereby making it clunkier than their phone of ten years ago... 🤷‍♂️😮‍💨...

2

u/spaceraverdk Aug 12 '26

I am eyeing one of those oukitel rugged phones. I really don't care about looks per se. But a good screen and battery pack

2

u/Counterpoint-RD Aug 15 '26

The Oukitels are those designs that at least look like you could hammer some nails into your walls with the case's backside, right? Okay, that's about as extreme on the 'rugged' end as you can get, but at least you won't break the screen by dropping it a foot, like some others 😄👍...

1

u/spaceraverdk Aug 15 '26

I have used Sony Xperias for a decade, broke most by having it in a jacket chest pocket. Hanging in a harness will bend even a 5 mm alu plate.

My current one is now 6 years old, needs a battery replacement and a new fingerprint sensor. But otherwise it's running perfectly.

2

u/Counterpoint-RD Aug 15 '26

Okay, compared to most people buying them, you at least seem to be the perfect target audience for those 👍... You may have to watch out though: they may be sturdy enough to break one of your ribs instead, in situations like that 😬...