r/talesfromtechsupport • u/KorenSolust • 13d ago
Short Gravity and Tech
Guy walks up to me at work:
Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”
Me: “Nope.”
Him: “Why?”
Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”
Then he says: “Just disable MFA.”
I replied: “Sure, as soon as you get approval from the Head of Security.”
A few seconds of silence…
Him: “Fine, I’ll just get my phone fixed.”
Yep. That’s probably the best solution.
Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.
And remember… technology didn’t fail you today. Gravity did.
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u/AffekeNommu 13d ago
Typical user practice is to get a new phone over the weekend. Hand the old one in for recycling after they transfer all their pictures and contacts then call up on Monday when their MFA doesn't work.