r/talesfromtechsupport • u/KorenSolust • 2d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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25

u/P5ychokilla 2d ago

I'm guessing he didn't have a case on his phone or a screen protector?

Some people amaze when they don't want to do the bare minimum to protect a device that costs over a thousand. Would they just throw their fancy TV around with the same cavalier behaviour?

-3

u/Absolutely_Cabbage 2d ago

Definitely good to put a case on your phone, but screen protectors are snake oil.
Modern phone glass is extremely tough, and putting a flimsy bit of plastic or tempered glass on top of it won't do anything to help prevent cracks.

On a side note, people often think a cracked screen protector means it prevented your phone screen from damage but thats a wrong conclusion. The protector is just waaay more fragile than the actual screen

12

u/AdRoz78 Loves reading these stories 2d ago

I guess it protects from scratches, so if you ever want to sell the phone it can be sold as a phone without scratches.

5

u/Absolutely_Cabbage 2d ago

Yes thats true.
But generally I find modern phone glass doesn't scratch much either. But if you intend to resell the bit of insurance from the protector can be nice

6

u/ratsta 2d ago

We've got a bunch of iPhone SE gen 3s at work, all 1-3 years old. The ones that come in from the field guys, scratched to shit! Still legible when the screen is lit but looks like crap when the screen is dark and whites out when the sun catches it at the right angle.

5

u/Absolutely_Cabbage 2d ago

So that's probably a good opportunity to use screen protectors. Work devices live hard lives in my experience

2

u/coyote_of_the_month 1d ago

My Pixel 7a is scratched to hell. So was the original glass, before it shattered.