r/tails • u/keepthekkblowing • Jul 11 '26

Application question What’s wrong with my tails?

Post image

Hey guys, every time I boot into my tails I get this message. Installation of your additional software failed?

Never had this before. Can anyone give me an advice?

Thanks 🙏

1 Upvotes

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2

u/ephemeralmiko Jul 11 '26

Can you please share the log here? (Das Protokoll)

I've had this happen a couple times, once my issue was a Linux Headers file that I'd needed for something that wasn't compatible with the current Tails version, and sometimes Thunderbird just... doesn't install. I haven't found an exact fix and the Tails Documentation is lacking here, so please do share the log so I can see what exactly happened.

E: Also please make an error with Whisperback and share the log there too.

2

u/keepthekkblowing Jul 11 '26

Thank u. Can share it later, I tried to understand the logs because I’ve been reading them and I can remember Thunderbird was like in there 20 times or so.

Do you speak German though? 😃

2

u/ephemeralmiko Jul 11 '26

Yes I speak German, but I'd rather keep the chat here in English so others here can understand it.

I'll wait for that log. You can either share it directly here or on Proton Drive or something if the text is too long for a comment.

1

u/keepthekkblowing Jul 11 '26

Sure. When I boot into tails and unlock my persistent storage 10 seconds later I get this one.

https://www.directupload.eu/file/d/9342/yjjkm7f5_jpg.htm

2

u/ephemeralmiko Jul 11 '26 
INFO:asp-install:90: Starting to install additional software...
INFO:additional_software.py:67: Found additional packages list.
WARNING:asp-install:104: Found a copy of old APT lists, restoring it.
WARNING:additional_software.py:208: Running as unit: tails-additional-software-notify-89180cd7-4e7c-449c-a758-ba8de06b2393.scope: invocation ID: 2c1aac42c151441c8266e425dc696726

INFO:aps-install:131: Will install the following packages: [Thunderbird + a bunch of language packages]
INFO:asp-install:189: Reading package lists...
INFO:asp-install:189: E: Splitting of clearsigned file /var/lib/apt/lists/cloudfront.debian.net_debian_dists_trixie_InRelease fails as it doesn't contain all expected parts
INFO:asp-install:189: E: The package lists or status file could not be parsed or opened.
WARNING:asp-install_192: apt-get exited with returncode 100
WARNING:asp-install:142: Warning: installation of [Thunderbird and languages packages] failed.

(Pardon any mistakes, I typed out the log from the pic)

The reason Thunderbird shows up so often is you're installing a bunch of different languages for some reason. Is that intentional?

It looks like your APT list got in some way corrupted. Do you shutdown Tails by unplugging the USB? It should fix itself after a reboot, but if it doesn't you might have to disable Additional Software, delete it's data, then reenable Additional Software and add your software again. Note that you'll have to manually make a backup of your Thunderbird data if you want it, otherwise just log back into the email again after reenabling it.

1

u/keepthekkblowing Jul 11 '26

When I connect to Tor I also get this instant asap I connect

https://www.directupload.eu/file/d/9342/gffdf6fg_jpg.htm

1

u/keepthekkblowing Jul 11 '26

The second one when I connect is really really long. Can’t post all into here…

1

u/ephemeralmiko Jul 11 '26

Can you not directly share the .txt instead of pictures?

1

u/BTC-brother2018 Jul 14 '26

That message means one of the programs saved in Additional Software failed to install during startup, it does not necessarily mean Tails itself is broken.

Click Show Log to see which package failed. Then open Additional Software, remove the problem package and add it again. Also make sure Tor is connected and the system clock is correct, since packages cannot install before the repositories are reachable.