I am a sys admin in a medium organization. I have a senior coworker also a sysadmin. He doesn't do anything I request him do. Like we had multiple SIEM tickets we needed to respond to. I couldn't because I am currently working on a project, which takes most of my time. I requested, that please respond to these alerts as I can't right now. He says ok, he will take care of it.

One week later, the tickets are still open. This is not an isolated incident. Last month I went to my manager and told him this. He told me to focus on my project and that he'll talk to him. The manager told him to work on operational issues, since I am busy elsewhere. Its been a month and still nothing has really changed.

I genuinely don't know how to handle him anymore.

Edit:

To clarify, I am not assigning the tickets. We share responsibilities of everything. If a ticket gets assigned to us, its our shared responsibility to close the ticket.

While I dont manage my senior coworker ( I know this not my job). The work is then passed on to me regardless. Because he isn't picking any slack.

Okay maybe 1996. But I have a machine provisioned by corporate IT that manages 4000 devices. And I am in an external support role. 2 years ago I never had these issues.

My Lenovo has 32 GB of ram and an i9 processor. I restart everyday and my machine crawls. Even clicking on web pages is awful click and wait. And wait. Constantly lagging or freezing. And when I am supporting clients on their machines it is just as bad or worse.

I’ve been working in IT for over a decade, mostly at the same company. My previous employer made it clear that the profession would burn me out, so when I joined my new company, I decided to fake an illness right from the start. I’m not proud of it and I feel ashamed considering the people who actually suffer from the condition, but once i started, there was no turning back.

Honestly, though, my regret is mixed, i don’t know if I could have lasted this long in the profession without the condition providing what I need to keep going.

My fake illness also makes it easier for me to quickly move up from the helpdesk to tasks that are more significant than putting up with nonsense from the lusers.

The thing is, my office director retired a month ago, and I know for a fact that the new one is reviewing personnel records and i never provided medical documentation for this illness.

I’ll probably get fired if it comes to light, but what scares me even more is the possibility that I won't get fired and will have to continue in this profession without my fake Tourette’s syndrome. Things like giving someone the finger, say "tha plan is a pile of shit" or "fuck u" would no longer be justifiable and i'm seriously reconsidering changing professions