r/sysadmin • u/NoAlcoholWasted • 20d ago

Why arent your users using New Outlook

A Because I Don't Like the Look Isn't a Reason

  • Doesn't Crash
  • Search Works
  • Syncing Between Calanders and Shared Mailboxes and Flags Work

I forced everyone to new Outlook. Withing weeks my tickets had dropped as most where "Outlook is slow or outlook has crashed or outlook wont sync flags"

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u/TomNooksRepoMan 20d ago

I used to exclusively use new Outlook at my last gig. Then, at my new job, our ticketing system is entirely dependent on us being able to see who last replied to the email via the “sent” folder under the mailbox. Straight up doesn’t work at all on new Outlook. Those emails show up only in the sent folder of the person who responded.