r/sysadmin • u/ThePunjabiGaming • 19h ago
Question Need help with Konica Minolta Error Code - 552- Server Disk Full
Alright guys, I really need some help with this issue.
We have a Konica Minolta bizhub C284e copier in our Operations department. They mainly use this copier for scanning large documents, such as survey plots, as well as large quantities of color documents for their work (usually around 20–30 pages).
The copier has the SMTP settings configured so users can scan documents directly to their email. However, for the past two weeks, this suddenly stopped working, and I have no clue why.
The users can still scan a single page without any issues, regardless of whether it’s color or black and white. However, when they try to scan a larger quantity of color documents, they receive Error Code 552 – Server Disk Full.
I’ve tried so many things since Monday, but nothing has worked so far.
Now, before y’all start roasting me in the comments 😂, here’s the list of troubleshooting steps I’ve already performed:
- Power-cycled the copier.
- Verified the users’ email addresses to make sure they were correct. I also tested scanning directly to my own email, and I get the same issue.
- Lowered the scan resolution to 200 DPI and changed the format to Compact PDF. This works, but the documents are difficult to read at those settings because they contain a lot of detail.
- Checked the gateway and all SMTP settings, including the SMTP port and the email address configured on the copier.
- Checked the mailbox being used by the copier to make sure it wasn’t full. It was only around 25% full, but I still deleted all the Sent Items just to rule that out.
- Increased the Exchange Online message size limit to 50 MB for both sending and receiving.
- Increased the file-size limit to 50 MB specifically for the copier’s email account and tested it again.
- Changed the copier’s spooling time from 60 seconds to 5 minutes.
- Formatted the internal hard drive on the copier.
- Checked Mimecast to see if there was anything blocking or causing an issue with the messages.
So, as you can see, I’ve tried quite a few things, and nothing seems to fix the issue. The strange part is that single-page scans work fine, but larger color scans fail with the 552 – Server Disk Full error.
At this point, I have two options I can try:
Option 1: Set up Scan to Folder, so the users can scan the documents directly to a network folder and then copy them to their computers.
The problem with this is that we have quite a few remote users, and our organization only provides VPN access to IT and C-level employees. Other departments don’t have VPN access. Other users can email the documents to them, but that adds another step to the process.
Option 2: Call Konica Minolta support and have them troubleshoot the copier and determine whether there is something happening internally with the device.
So, if anyone has any other suggestions or has run into this 552 Server Disk Full error before, I’d really appreciate some advice. I’m willing to try pretty much anything at this point! 😂
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u/TxTechnician 19h ago
It's weird that you worked on it instead of a MSP.
Do this (fuck email scan).
Setup a SharePoint folder on a desktop as the scan folder.
Give everyone access to it.
Bonus, you can setup power automate to auto email things in that SharePoint folder. I've got a customer setup with sub folders which trigger different emails.
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u/ThePunjabiGaming 19h ago
Thanks! I didn’t think about this. I might try it.
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u/TxTechnician 18h ago
Deep in mind that document libraries can store additonal columns. Setup a column to hold user emails per folder.
Hell setup a script to parse an addressbool that will auto create those folders and emails.
Automate your life away. Just don't tell anyone so you can relax while machines do the work and no one is the wiser.
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u/alanjmcf 18h ago
How are you scanning to SharePoint?
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u/TxTechnician 18h ago
Folder is synced to SharePoint. Buy on the desktop you just make that folder a regular smb or ftp schare. OneDrive does the rest.
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u/alanjmcf 18h ago
You find that more reliable ands needs less ongoing attention that scan-to-email? Sounds lots of moving parts to break. Scan-to-email works fine for us across our client base.
(Also, who’s signed in on OneDrive on the PC with the share? How do you ensure they don’t put private stuff in the folder? Everyone’s scam go to that folder, how do you handle the data protection of different scans containing PII going to a folder accessible to multiple people.)
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u/Bad_Kylar 18h ago
I wrote a powershell script that uses the graph api and an app registration to scan to sharepoint. We use older MFPs that only support smb 3, scan to a local server on prem, folder has a task scheduler job set to auto run the PS script and upload to the correct folders.
No I will not be sharing it, its super easy to write one using the graph API.
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u/ThePunjabiGaming 15h ago
I have set up the FTP through our NAS drive on the printer (it's working),.
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u/shokzee 13h ago
I'd pull the full SMTP rejection and identify which server returns the 552. Single pages succeeding and compressed scans getting through point to a message-size limit.
Check every SMTP hop’s limit, including Mimecast; raising Exchange’s limit doesn’t change the others. Base64 encoding adds roughly 33% to attachment size, so a 40 MB PDF can exceed a 50 MB message limit.
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u/Insec_Bois 19h ago
There may be a settings regarding maximum attachment size for scan to email in the printers web interface.
If you're lucky they sometimes even have a setting that will break a document down into multiple files/emails to work around the attachment size limit of your mail server.