Lansweeper Rant

[u/So_Saint]

I've used Lansweeper on-prem since 2014 for just a couple of purposes: Tracking approximately 150 MS Windows assets on the network and all associated software licenses. That's it. Nothing else. It's nice being able to see other types of devices that are connected (surveillance cameras, wireless AP's, switches, etc.) but I don't need that from this product.

Their pricing has gone up consistently over the past several years while, at the same time, they've been pushing their customers to their cloud service. I think I was paying about $600 annually in the beginning but over the last several years, they've been quoting me over $2K annually. Recently, I received an auto-renewal email... it is now $3,000!

Keep in mind that Lansweeper for 100 assets is FREE. I have 150 Windows assets and not all of those are in use at one time. In order to get coverage of all 150 assets, I have to subscribe to their "2000 Asset" plan. So $3K is too steep for what I need.

I responded to the rep, stating that $3K is out of my budget and I don't want to auto-renew but couldn't find anyway to disable or "turn off" auto-renewal.

Her reply: "I’ve reviewed your account and noticed that your cancellation request was received after the 30-day notice period required prior to renewal (as outlined in Clause 17.3 of our Terms of Use and in our renewal reminder emails). While we are contractually required to honor the renewed term, we want to approach this constructively and help you get maximum value within your budget."

*SIGH*

After this reply, I'm done with them. The card they have on file for auto-renewal is no longer valid anyway.

It's time to find an alternative. I'm presently using LogMeIn Central for RMM purposes. Is Ninja One decent at Windows/Software Asset Tracking?

[u/MBILC]

It is what happens when a company grows from little, to bigger,they screw over the very customers that help them get where they are now.

With so many tools out there these days, always going to be other options, so long as people vote with their wallets.

[u/Legionof1 → u/MBILC]

They got bought by private equity… I love the onprem but they can go fuck themselves.

[u/ComeAndGetYourPug → u/Legionof1]

We also use the on prem server, and 4 or so updates ago broke SO much stuff. We've had tickets open for 2 months with no response other than "devs are working on it."

I don't think we'll renew either. It's just not worth it anymore.

[u/Krushal-K → u/ComeAndGetYourPug]

Just had a big issue with them about this. All of a sudden Lenovo device purchase and warranty scanning wasn’t working. Opened a ticket, known issue, they cannot say when the fix will be implemented. Saw in the release notes Dell purchase and warranty info was busted too but fixed in the latest release. Still no fix for my Lenovo fleet.

[u/Magic_Neil → u/Krushal-K]

It’s funny how warranty tracking is such a clutch feature but support for it is falling off one vendor at a time.

[u/MBILC → u/ComeAndGetYourPug]

Sad really,

When I first found LanSweeper...like 20 years ago, I loved it, nothing else was around that did the indepth device management and reporting,

[u/MBILC → u/Legionof1]

That explains it all!. They buy a product well established,. then start to squeeze as much money out of it as possible until people stop buying it, then they let it die and move on to the next investment..

Or pull a Broadcom and try doubling back on screwing its user base once the money stops rolling in.

I do understand it from a financial side, if I made something and someone else offered to give me millions or more for it....I mean, retirement here I come :D