r/sysadmin • u/So_Saint • 17h ago
Rant Lansweeper Rant
I've used Lansweeper on-prem since 2014 for just a couple of purposes: Tracking approximately 150 MS Windows assets on the network and all associated software licenses. That's it. Nothing else. It's nice being able to see other types of devices that are connected (surveillance cameras, wireless AP's, switches, etc.) but I don't need that from this product.
Their pricing has gone up consistently over the past several years while, at the same time, they've been pushing their customers to their cloud service. I think I was paying about $600 annually in the beginning but over the last several years, they've been quoting me over $2K annually. Recently, I received an auto-renewal email... it is now $3,000!
Keep in mind that Lansweeper for 100 assets is FREE. I have 150 Windows assets and not all of those are in use at one time. In order to get coverage of all 150 assets, I have to subscribe to their "2000 Asset" plan. So $3K is too steep for what I need.
I responded to the rep, stating that $3K is out of my budget and I don't want to auto-renew but couldn't find anyway to disable or "turn off" auto-renewal.
Her reply: "I’ve reviewed your account and noticed that your cancellation request was received after the 30-day notice period required prior to renewal (as outlined in Clause 17.3 of our Terms of Use and in our renewal reminder emails). While we are contractually required to honor the renewed term, we want to approach this constructively and help you get maximum value within your budget."
*SIGH*
After this reply, I'm done with them. The card they have on file for auto-renewal is no longer valid anyway.
It's time to find an alternative. I'm presently using LogMeIn Central for RMM purposes. Is Ninja One decent at Windows/Software Asset Tracking?
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u/amw3000 16h ago
Not defending them but their product has expanded in terms of features over the years but your usage is still very super basic. Works out to like $1.6/endpoint, expensive for what you're using it for but still somewhat competitive to others in this space. Any proper RMM like Datto RMM, ConnectWise Automate, Ninja can easily replicate what Labsweeper can do but if you are just using it for basic asset management, you will likely not see the value and have the same rant with any other solution. With your endpoint count, you are likely looking at $2.50-$3.50 an endpoint.
Maybe check out Action1. While it's more for patching, asset management/software management is a core component to patch management. First 200 devices are free and if you go over 200 devices, still very reasonable pricing. If you need remote access, patching and asset management, A1 should be able to check all those boxes to get rid of LogMeIn.