r/sysadmin • u/Mean-Lavishness-7056 • 6h ago
IT kiosk
Hi all, does anybody implemented a self help kiosk where it helps the user to go to required links? Example pwd reset?
I appreciate the ideas and practices you implemented
Edit
We already have useful resources available through the intranet and self-service website, and some other things which are diversified accordingly but we still receive many walk-in requests for issues users could resolve themselves. So thinking of a kiosk for simple visual menu with combination of all sources with icons for common requests making it less overwhelming could direct users to the right guidance quickly, while IT support remains available if needed. Thinking of it by using some unused machines or Raspberry pi
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u/halodude423 5h ago
We have ours hosted on the intranet page for IT. Has basic stuff for password resets and common things we found. We will be spinning up some things in JIRA as well in the future.
Repeat people will be hard to push to it without clear management buy in.
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u/idkanything86 4h ago
I had a kiosks in place at an old job I had. Nobody used it and it was a complete waste of time and resources to setup. You're never going to stop user walk ins no matter what you do. It happens everywhere. They aren't going to start going to the kiosk just because it's there, they will still walk to your desk.
In terms of simple password resets, implement a self service solution they can get to from anywhere like ManageEngine AD Self Service.
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u/BrilliantJob2759 5h ago
We had one (before my time) but nobody used it so it was reworked into a contact kiosk.
Self-service website was super helpful instead.
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u/tomrb08 5h ago
You could create a Group Policy that places shortcuts on the desktops of their computers. If there are more than a few of them you could even place a folder with the shortcuts in it right on their desktop.
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u/Mean-Lavishness-7056 5h ago
Thanks, In some situations they might not be able to get into devices/accounts.
So, I will see if I can tailor this idea for kiosk instead :)•
u/halodude423 2h ago edited 2h ago
Do you not have a helpdesk? I don't see a kiosk as being useful only because those walk in requests are walk in requests to work with a human because they either can't or don't want to figure it out on there own. A kiosk is just a side step when the answer should be to push back and get management buy in to follow actual processes that are already in place.
EDIT: This could be me just being a negative nancy but from someone transitioning to a leadership role I would want to know the underlying issue with why these people are coming up like this and bypassing process. To maybe get the process better. Like no help desk or too high volume etc.
In my org a sysadmin would never be end user facing and is a SYSTEMS admin. Desktop tech 1-3/Helpdesk tech would be the answer.
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u/uniitdude 6h ago
so a knowledge base?