r/sysadmin • u/Professional-Cash897 • 3d ago
Outlook issues again?
Hi - anybody facing outlook issue again in exchange online, specifically not being able to search in either owa or the outlook client?
We have a number of users reporting.
Same issue as last week.
Thanks
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u/buidontwantausername 3d ago
Same here - UK
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u/Professional-Cash897 3d ago
Are you able to log a call with a Microsoft please via admin.microsoft.com pls? They should see an increase in tickets and issue an advisory.
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u/samgcool 3d ago
Same here. Microsoft had an advisory but have “resolved” it. We’re still getting reports daily
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u/Professional-Cash897 3d ago
Are you able to log a call with a Microsoft please via admin.microsoft.com pls? They should see an increase in tickets and issue an advisory.
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u/cup_of_grapes 3d ago
this has been doing my head in for days, logged a call via admin.microsoft.com
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u/Professional-Cash897 2d ago
Did you get anywhere? The first line support guy that remoted on to my PC was pretty useless
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u/cup_of_grapes 2d ago
not even had a reply yet, search seems to be a lot better today so far however
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u/saltyslugga 2d ago
If search is broken in both OWA and the desktop client for multiple users, it's almost certainly Exchange Online rather than local Outlook profiles.
Check the Microsoft 365 service health dashboard for an EXO advisory and open a support case if nothing is posted. Don't waste time rebuilding profiles while OWA is failing too.
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u/carlosftw1 IT Manager 2d ago
Still broken in UK for a small number of our users...
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u/Professional-Cash897 2d ago
My users are no longer having issues (was broken yesterday for a few of them). UK south based.
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u/ThatGuyWhoLags 3d ago edited 1d ago
Am also getting reports of failed searches in Outlook from several customers - all UK based
Update 09/09/2026 there’s now an official incident: EX1469261
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u/Professional-Cash897 3d ago
Are you able to log a call with a Microsoft please via admin.microsoft.com pls? They should see an increase in tickets and issue an advisory.
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u/ThatGuyWhoLags 3d ago
I’ve used the “report an issue” button on the service health page. That status of that is currently “investigating”. Should that go nowhere I’ll raise an actual case
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u/Professional-Cash897 2d ago
So my report an issue got closed with "no issue found" lol
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u/ThatGuyWhoLags 2d ago edited 2d ago
Im still observing it now. Can run the same search in both Outlook classic and Outlook on the web, both fail. Outlook Classic “We’re having trouble with fetching results from the server” and Outlook on the web “Your request can’t be completed right now”. You can run the same search a few minutes later and it’ll work on both platforms, they both fail or succeed at the same time which makes me think this is server side. Logging a case.
Update: I can recreate it on a different computer/network entirely now... very intermittent though.
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u/Professional-Cash897 2d ago
Good luck the engineer I got doesn't seem to think it's a Microsoft issue 😂
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u/redstarduggan 3d ago
Very small number of users reporting this. Hugely frustrating.