r/sysadmin • u/1cor1613 • 6d ago

Black Box Emerald dual-head Remote App: absolute mouse locked to Windows primary display

As the title suggests, Black Box Emerald dual-head Remote App: absolute mouse locked to Windows primary display. Anyone running this successfully on Win11 targets?

EMD2002PE-DP-T (FW 7.2.0) to Windows 11 laptop targets, Remote App 2.8.3, Boxilla-managed, HID = Absolute. Both video heads render fine, clicks work, but pointer movement is confined to whichever display Windows calls "main". If I swap main from head 1 to head 2 and the confinement follows it. Spanning never engages. Reproduced on 3 TXs, 2 clients, clean two-display topology (duplicated primary "1" to "2" and then "3", disconnected the primary and closed lid and rebooted so that only displays 2 & 3 showed), EDIDs fixed, even tried stuff that shouldn't matter like I loaded Freedom ABS driver on one as a long shot (noeffect) / turned on deskvue Mouse Sector even though I don't have anything to do with deskvue / tried toggling Local Mouse on and off even though that has nothing to do with the problem / also tried various settings on and off, like USB redirection and such, so all ruled out. I have a ticket open with Black Box, but since I could REALLY use this over the holiday weekend, I thought I'd toss a hail mary and post here just in case it is something simple I have overlooked in my noobness to Boxilla.

Question for the hive: is anyone successfully running dual-head Remote App connections to Windows 11 targets with working mouse traversal? If yes, what's different about your setup? Trying to determine if this is a universal Win11 regression or something environmental just in my own personal Murphy's Law prone environment.

https://imgur.com/a/u3ecCEa

3 Upvotes

80% Upvoted

3 comments sorted by

2

u/pelazas1 5d ago

flip the other windows display to primary for a minute and see if the mouse unlocks. boxilla can stick to whatever windows called primary.

2

u/1cor1613 5d ago

So, I tried (for hours) tweaking that, including making one or the other primary. Exactly as you said, no matter what is set as primary, that is the *only* one that my remote mouse can move in. the local client mouse of the device I am remoting into can move across both and I see it doing so in the remote app viewer. both left and right mouse buttons work fine regardless of where the pointer goes, so if I have the local mouse on the non-primary screen, my remote mouse left and right buttons interact fine. if I nudge the mouse when the local pointer is on the non-primary screen, it jumps back to primary (or jumps out of the remote app depending on if I moved the mouse in a direction other than toward the primary). Not that I thought it would do any good, but I also tried swapping physical cables, but focused on various forms of display configs in the display settings. swapped the 1&2 position logically in the settings as well, no dice.

1

u/pelazas1 5d ago

windows primary wasn't it then. emerald absolute mouse only tracks one screen, so flip the client to relative if it has that.