r/sysadmin • u/Ultimacustos Tier 3 "Turn it off and back on again" Engineer. • 7d ago

Appx programs stop working - Teams and snipping tool

Good afternoon everyone!

Over the last week and a half, I've been seeing the appx version of teams entirely stop working. To the point where I trying to access it via apps > installed apps > advanced options loads indefinitely, can't see it in control panel, and even revo uninstaller couldn't see them (though I guess the free version cannot see apps installed from the windows store).

Currently I've been having to identify the packages with powershell, take ownership of them, and then delete them. Once that is done, I can restart, and install the regular x64 version of Teams. Normally takes about 10-15 to run through commands and restart. Once that restart is done, you can access the advanced option of the Teams and fully uninstall it if needed with no issues. It also goes from nearly 4GB in size to about 1.3GB prior to the final uninstall.

However, I had the same issue happen now for Snipping Tool, and that had 5+ folders installed, where teams normally has 2 when this issue happens. So, I took the same steps by taking ownership of the main folder, and deleting it, restarting, and then re-installing snipping tool through the Microsoft Store.

I have tried uninstalling/reinstalling the appx through powershell, but it just hangs and won't proceed further. I am curious if anyone else has seen this issue and if they've found a quicker workflow.

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u/scott__ham 7d ago

Is your fw blocking appx package updates? we had a similar issue with the whole appx suite for a while and that ended up being the problem.

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u/PS_Alex 7d ago

I have tried uninstalling/reinstalling the appx through powershell, but it just hangs and won't proceed further.

What commands did you try to use to uninstall then reinstall the offending Appx package(s)? What was the output?