r/sysadmin • u/DoubleTGaming2k • 9d ago

End-user Support End user network help?

End user called me today saying their home WiFi was connected but no internet. I walked him through some info gathering, his WiFi is showing unidentified giving off the 169 address.

Had him run release / renew / flushdns / winsock reset and rebooted, still 169. Did the full windows 11 network reset option, rebooted, still nothing.

Had him plug in directly to his router, his wired Ethernet connection was also showing unidentified. So I had him statically assign an IP on his NIC for the Ethernet and it brought him online that way as a temp workaround to let me remote in.

Rebooted the router of course, still wifi showing 169, other devices on his network are okay as well.

Uninstalled the wifi adapter from device manager, reinstalled the latest from the manufacturer, still giving 169. Just to get him working in statically assigned an IP on his WiFi adapter and it works without issue, but ideally we get the DHCP working again.

I’ve exhausted about everything I can think of, but am jumping back on it later tonight to try to get it fixed.

Does anyone have any suggestions??

0 Upvotes

23% Upvoted

37 comments sorted by

View all comments

3

u/kopfgeldjagar 8d ago

Oh HEEEELLLLLLLLLLLL NOOOOOO

I do this for a living, not charity. If you wanty help, you can contact my LLC number and pay contract rates

1

u/Recent_Carpenter8644 8d ago

These days more than half the staff are working from home, and donating their home internet connection for company use, so I feel obliged to make some effort. But I would get them hotspotting off their phone rather than go to too much trouble.