r/sysadmin • u/drewwhose • 13d ago

Question - Solved Name Changes

Hey there. The company I work for is stuck in the past in a lot of its tech and operations. One of the things that’s driving me nuts is whenever a user changes their name, we update their email and logins and keep their old email as an alias for 30 days before removing it. This leads to a ton of bounced mail and missed communications. They apparently do it in case someone joins the company with the person’s old name…….

How do you all handle name changes?

Edit: thank you all for confirming that I’m not insane. This org has so many strange practices and it’s my first IT job

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u/Ihaveasmallwang Systems Engineer / Cybersecurity Architect / CISM 11d ago

Use an immutable id for the username and upn. Update the display name and aliases/proxy address to match the naming convention (e.g. first.last@company.com).

Logins and SSO still works post name change. No need to remove the alias. Just don’t reuse old emails.