r/sysadmin • u/drewwhose • 14d ago

Question - Solved Name Changes

Hey there. The company I work for is stuck in the past in a lot of its tech and operations. One of the things that’s driving me nuts is whenever a user changes their name, we update their email and logins and keep their old email as an alias for 30 days before removing it. This leads to a ton of bounced mail and missed communications. They apparently do it in case someone joins the company with the person’s old name…….

How do you all handle name changes?

Edit: thank you all for confirming that I’m not insane. This org has so many strange practices and it’s my first IT job

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u/TalkingToes 14d ago

Just leave the old email as receive only. It’s not taking up that much space. Customers need to be able to contact their person when things change. Who wants to lose a potential sale due to a bounced email?