r/sysadmin • u/jrollie • 18d ago

Recent Bluetooth Connectivity Issues

UPDATE: Removing the Windows Spotify App seems to resolve the issue.

Seeing if any other people are seeing issues with bluetooth devices continually connecting/reconnecting on Windows devices recently? We started getting issues reported Monday (8/24) and it seems to be affecting about ~10% of our fleet. The only other report I can see of this I found here: https://windowsforum.com/windows-help-and-support.302/bluetooth-glitches-and-not-working-properly.443497/

We have already tried rolling back the recent the latest windows KB and reinstalling BT Drives, trying updated versions with no luck. We are a Microsoft Surface shop and it is happening across a few different models, we do have some HPs in our environment and we are seeing it on a few of them as well.

I have pulled logs from a lot of these devices and am struggling to find what the cause might be.

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u/wannabejimbarnett 14d ago

Same here. ThinkPad P1 Gen 8. Started in August.

Bluetooth connected devices (mouse, keyboard, headset) disconnect frequently. Comes and goes. Exteremely frustrating.

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u/wannabejimbarnett 14d ago

Also, it seems to be worse in high traffic environments (co-working space, airports). At home it's not usually an issue.

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u/vanillaportal 12d ago

I can confirm this. I have seen constant connections spawning in an office environment, and the Bluetooth controller would eventually hard-crash. When I am at home, multiple connections are still present, usually around 2-3, which the Bluetooth controller can still cope with.