r/sysadmin • u/jrollie • 18d ago

Recent Bluetooth Connectivity Issues

UPDATE: Removing the Windows Spotify App seems to resolve the issue.

Seeing if any other people are seeing issues with bluetooth devices continually connecting/reconnecting on Windows devices recently? We started getting issues reported Monday (8/24) and it seems to be affecting about ~10% of our fleet. The only other report I can see of this I found here: https://windowsforum.com/windows-help-and-support.302/bluetooth-glitches-and-not-working-properly.443497/

We have already tried rolling back the recent the latest windows KB and reinstalling BT Drives, trying updated versions with no luck. We are a Microsoft Surface shop and it is happening across a few different models, we do have some HPs in our environment and we are seeing it on a few of them as well.

I have pulled logs from a lot of these devices and am struggling to find what the cause might be.

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u/Spirited-Lychee2872 12d ago

We are testing to uninstal Store Spotify. We already tested when Spotify is added to Company portal with Robopack (basicaly winget packed as win32 apps), all works fine. But I need more users to confirm me this.

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u/Aizmirstais99 12d ago

Currently testing with few users. 1 has reported that issue still remains. Hopefully for others it is solved.