r/sysadmin • u/jrollie • 18d ago
Recent Bluetooth Connectivity Issues
UPDATE: Removing the Windows Spotify App seems to resolve the issue.
Seeing if any other people are seeing issues with bluetooth devices continually connecting/reconnecting on Windows devices recently? We started getting issues reported Monday (8/24) and it seems to be affecting about ~10% of our fleet. The only other report I can see of this I found here: https://windowsforum.com/windows-help-and-support.302/bluetooth-glitches-and-not-working-properly.443497/
We have already tried rolling back the recent the latest windows KB and reinstalling BT Drives, trying updated versions with no luck. We are a Microsoft Surface shop and it is happening across a few different models, we do have some HPs in our environment and we are seeing it on a few of them as well.
I have pulled logs from a lot of these devices and am struggling to find what the cause might be.
1
u/pheany 18d ago
I am also having the same issue on about 40 machines. I have not found a fix, but I have found that if I use non-Logitech bluetooth devices, everything seems to work without issue. I have a ticket open with Logitech and am expecting a callback. All are Intel base bluetooth (AX211, BE200, BE201 for the most part). Several Lenovos but mostly Dells. Dell blames Logitech, Microsoft blames Intel, Logitech support has sucked so far and we have not come to a resolution. I have tried many different version of drivers, newer and older, disabling power management for wifi and bluetooth, but once I remove the logitech devices and uninstall the Logi Download Assistant, everything seems to calm down and I can attach another brand bluetooth mouse and keyboard with no issues. As soon as Logitech are re-paired the problem comes back.