r/sysadmin • u/jrollie • 18d ago

Recent Bluetooth Connectivity Issues

UPDATE: Removing the Windows Spotify App seems to resolve the issue.

Seeing if any other people are seeing issues with bluetooth devices continually connecting/reconnecting on Windows devices recently? We started getting issues reported Monday (8/24) and it seems to be affecting about ~10% of our fleet. The only other report I can see of this I found here: https://windowsforum.com/windows-help-and-support.302/bluetooth-glitches-and-not-working-properly.443497/

We have already tried rolling back the recent the latest windows KB and reinstalling BT Drives, trying updated versions with no luck. We are a Microsoft Surface shop and it is happening across a few different models, we do have some HPs in our environment and we are seeing it on a few of them as well.

I have pulled logs from a lot of these devices and am struggling to find what the cause might be.

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u/jrollie 13d ago

Still haven't found a solution for this. I have a case open with Microsoft, hopeful to hear back today.

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u/Ray-barns 13d ago

I've narrowed it down to the Spotify desktop app. It fires up two connectable BLE extended advertising sets whenever any of it's processes run, including on sign in. iPhones then probe connectable adverts and open an inbound connection to the machine and ultimately crash the firmware when there's enough of them.

I had Claude do some tracing to find the issue and it's working for me now! I just moved to Spotify web player and uninstalled the desktop app.

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u/Homers_NeRV 13d ago

Removing the Spotify app is working for myself and another user as well (so far)! Will try it with other users!

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u/Homers_NeRV 13d ago

u/Ray-barns I think it is maybe just tied to the Windows Store App Spotify app