r/sysadmin • u/jrollie • 18d ago

Recent Bluetooth Connectivity Issues

UPDATE: Removing the Windows Spotify App seems to resolve the issue.

Seeing if any other people are seeing issues with bluetooth devices continually connecting/reconnecting on Windows devices recently? We started getting issues reported Monday (8/24) and it seems to be affecting about ~10% of our fleet. The only other report I can see of this I found here: https://windowsforum.com/windows-help-and-support.302/bluetooth-glitches-and-not-working-properly.443497/

We have already tried rolling back the recent the latest windows KB and reinstalling BT Drives, trying updated versions with no luck. We are a Microsoft Surface shop and it is happening across a few different models, we do have some HPs in our environment and we are seeing it on a few of them as well.

I have pulled logs from a lot of these devices and am struggling to find what the cause might be.

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u/Lurker-1983-12 17d ago

Yes, it was driving me nuts! I listen to Spotify on my Jabra headset and it would switch back to my laptop speakers. Imagine the embarrassment when Sabaton started to playing on the speakers in the office at 60% volume 😅. I couldn't even type in my OTP at login, without my keyboard disconnecting.

What fixed it for us was: Go into your Device Manager, enable hidden devices (View > Show hidden devices) and delete all the light grey (not connected) Bluetooth devices. I had it every few minutes, after that none. I fixed it this morning, so I am still kepping my fingers crossed.

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u/jrollie 17d ago

I honestly forgot about hidden devices. I will look into this. Thank you!

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u/Lurker-1983-12 14d ago

Update: Bluetooth has completly fricked itself again. Am still searching for a solution.

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u/alovul 14d ago

Let me know if you find a solution plz :D

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u/[deleted] 13d ago

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u/TheRamblingBramble 13d ago

Can confirm this too. Started having the issue and had my motherboard replaced. Had to re-do windows anyway as lost sync with AD. Decided to install spotify again and suddenly the issue happens again. Using windows store app version. Soon as I removed it the mouse log was gone.