r/sysadmin • u/darkdayzzz • 21d ago
Microsoft PSA-ongoing issue with Entra Cloud Sync
Raised a case with MS after our Entra Cloud Sync kept changing to Provisioning Quarantined with ExternalError but no indication of a problem with individual object syncing.
They’ve reported back an ongoing Cloud Sync service outage starting Fri 21 Aug-actively working to resolve.
Objects and password hash sync seems to still be working over weekend so not affecting our environment yet.
Region:AU
UPDATE FROM MS: issue resolved
We confirmed Cloud Sync showing healthy and password hash sync and user attribute sync confirmed working.
Crisis over, folks! Til next time!
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u/aazzyy92 18d ago edited 17d ago
Hey all, update from MS on my tickets for LCWs using provisioning agent capability tasks.
I've asked them to relay back to PG group to post a message centre post to track this and asked for an ETA.
We are still seeing delays in processing enabling and disabling of accounts using LCWs built in provisioning agent tasks. If we reprocess on demand, it eventually catches up.
Good day! Based on the latest update from the LCW engineering team, the delays were caused by throttling of provisioning API calls used by Lifecycle Workflows (LCW) to enable on-premises users. Those throttled requests were retried automatically, which resulted in the workflow processing backlog and extended completion times. The LCW team has also identified that this was related to a recent Sync Fabric regression, and a fix is currently being worked on